AKILA UMAYANGA

SUPPORT|OPERATIONS|SECURITY

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BUILD.
SECURE.
SCALE.

Pannipitiya, Sri Lanka

About Me

Technical Support & Security EngineerWith 4+ years of experience managing enterprise infrastructure and cloud environments. Proven expertise in L1/L2 Incident Management achieving 90% FCR, solving complex system issues while meeting strict SLAs. Proven track record managing 500+ monthly tickets, executing patch management, and ensuring high system availability while maintaining ISO 27001 compliance.

20+

Certifications

5+

Years Experience

15+

Success Projects

Professional Journey

View Full History

Associate Information Security Engineer

2025 - Present

OREL IT (PVT) LTD

Deploying WAF & SIEM solutions, conducting Proof of Concepts (POC) for threat detection, and managing ISO 27001 compliant security operations.

Associate Application Support Engineer

2023 - 2025

OREL IT (PVT) LTD

Tier 2/3 Support for enterprise apps, resolving 15+ security alerts monthly with Kibana/Cynet XDR, and bridging DevOps operations.

Services I Provide

Technical Support

Tier 2/3 Enterprise Application support with 90%+ first-day resolution rate, managing 500+ monthly tickets, and ITIL framework operational excellence.

Security Operations

ISO 27001 compliant SOC support, SIEM management (Kibana/Wazuh), threat detection, and vigilant incident response for enterprise environments.

System Administration

Windows Server Management, Active Directory, DNS/DHCP, and precise patch management ensuring high-availability systems.

Freelance Web Developer

Designing and developing modern, user-friendly, and customer-facing websites using WordPress, HTML5, PHP, and responsive design frameworks.

Available for Opportunities

LET'S TALK

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